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How do I change the card my coaching is billed to?
Your cards live in one place, each subscription shows which one pays for it, and changing it costs nothing.
You do not have to wait for a payment to fail before fixing a card. Changing which card pays for something is free and takes effect on the next renewal.
Open Subscriptions & billing
It is in your profile. Your saved cards are at the top and everything they pay for is underneath.
Find the plan and tap Change card
Each plan says which card bills it. Pick another saved card, or add one. Nothing is charged for the change itself.
Add a card before you need it
Adding a card runs a R1 check that is refunded straight away. That is how we confirm the card works without taking anything for it.
Worth knowing
- Pay now and Change card are different things. Pay now settles money you already owe after a failed payment. Change card only moves which card pays next time.
- Apple Pay and instant EFT can pay for one thing but cannot be saved for a renewal, so they are shown but cannot be chosen for a subscription.
- We never hold your card number. Your bank details stay with Paystack; we keep the card brand, the last four digits and the expiry date so you can tell your cards apart.
- We warn you about a month before a card expires, so you can change it before a payment fails rather than after.
- A saved card stays until you remove it, including after a subscription ends. If a card is not paying for anything and has gone unused for a year, we tell you and then remove it two weeks later.
- A card that is paying for something cannot be deleted. Move that subscription onto another card first, then remove it.